Politique d’expédition

Shipping Policy

Holiday Season Delays: Expect delays of 4–14 days during holidays, even with overnight services.

Shipping charges are non-refundable due to courier delays (weather or otherwise).
For tracking and delay updates, please contact the carrier directly (Canada Post, FedEx).
Lost/Stolen Packages:
www.bami-soro.com is not liable for lost, stolen, or misdelivered packages unless due to our error.
Please open claims with the carrier and/or local police if necessary.

We verify addresses and require signatures for high-value orders to minimize such incidents.
Shipping Origin:
We ship from Canadian warehouses (Vancouver, Toronto, Montreal) and occasionally U.S. warehouses.
Most orders are delivered within 1–5 business days via Canada Post or FedEx (sometimes UPS or Purolator).
Shipping Cut-off:
Orders for in-stock items placed after 2 PM ship the next business day.

We do not ship on weekends.
PO Box Deliveries:
Only Canada Post can deliver to PO Boxes. Orders to PO Boxes may face delays as they must first ship to our Montreal office before final delivery.

Flat Rate Shipping:
- $14 for Quebec and Ontario metropolitan areas
- $18 for other major Canadian metropolitan areas
Flat rate does not guarantee delivery times and excludes remote postal codes, oversized, or overweight items.
Weight-Based Shipping:
Shipping costs for many items are based on weight, rounded up to the nearest pound.
Some heavy/large items (e.g., 50"+ displays) may require LTL shipping or incur tailgate fees — we will contact you before shipping if applicable.
Unclaimed Packages:
Returned packages due to non-pickup will incur a restocking fee equal to the original shipping and return shipping costs.

Tracking Information:
Tracking numbers are emailed upon shipment.

Please check your junk folder if you don't see it.
Signature Requirements:
We require signatures on shipments to protect against theft and fraud.

Requests to "leave packages on doorsteps" will be ignored for most orders.
Billing/Shipping Address Mismatch:
Orders with mismatched addresses may be delayed or cancelled.

Use matching addresses to avoid issues.

Pickup by Appointment Only:
After placing your order, we will email you the pickup address.
You must confirm a pickup time by replying to this email.

No walk-ins — we are an e-commerce operation.
Pickup Hours:
Monday to Friday, 9:00 AM – 6:00 PM (no weekend pickups).
Same-Day Pickup:
Not all items are available for immediate pickup.
Please contact us to confirm availability before coming.